Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your login secure. This policy explains what we gather, how we use it, and the choices you have around your data.

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btv 999 How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We encrypt account data in transit and at rest, restrict access to authorised staff only, monitor systems for unusual activity and comply with data protection expectations in the regions we serve. Your deposit information from bKash, Nagad and Rocket is handled with the same care as your login credentials.

Encrypted Storage

Account details, transaction logs and contact information are encrypted on our servers. SSL protects data moving between your device and our platform so credentials and payment details stay private during login and deposit flows.

Cookie Use

We use cookies to keep you logged in, remember language preferences and measure how visitors navigate the site. You can disable non-essential cookies in your browser settings without losing access to your account or the lobby.

Retention Policy

We keep account and transaction records while your account is active and for a period after closure to meet record-keeping obligations. If you request data deletion, we remove personal details but may retain anonymised logs where required by financial regulations.

Your Rights

You can request a copy of your data, ask us to correct errors, withdraw marketing consent or request account deletion where local law and eligible regions allow. Contact support with your registered details and we'll guide you through the process.

GET IN TOUCH

Privacy Questions & Data Requests

If you want to know what data we hold, correct account details, request deletion or ask about our privacy practices, our support team is ready to help. Reach us through live chat for immediate answers, send an email for detailed requests, or check the help section for common data and privacy topics.

Team online

Live Chat

Open the chat bubble on any page and ask your privacy question. Our agents handle data requests, explain what information we collect and walk you through account-data removal if that's what you need.

Email Support

Send your privacy or data request to our support email. Include your registered phone number or account identifier so we can verify your identity and process requests like data export or deletion securely.

Help Centre

Browse privacy and account-security articles in the help section. You'll find answers about what we collect, how long we keep it, how to update your details and how to close your account if you decide to leave.

Privacy Policy Questions

We collect your name, phone number, email address and date of birth during registration. When you deposit through bKash, Nagad or Rocket we record transaction identifiers and amounts but never store your mobile banking PIN or full wallet credentials.

We keep account records and transaction logs while your account is active and for a reasonable period after closure to meet financial record-keeping obligations. If you request deletion we remove personal details but may retain anonymised logs where regulations require it.

Yes. Contact our support team through live chat or email with your registered phone number or account identifier. We'll verify your identity and send you a copy of the personal data we hold, typically within a few business days.

We do not sell or share your personal information with third parties for marketing purposes. We share data only with payment processors to complete bKash, Nagad and Rocket transactions and with service providers who help us run the platform under strict confidentiality agreements.

Contact support through live chat or email and request account deletion. We'll verify your identity, close your account and remove personal details where local law and eligible regions permit. Some anonymised records may be retained to meet regulatory obligations.

We use cookies to keep you logged in, save language preferences and track site usage. Essential cookies are needed for account access but you can disable analytics and marketing cookies in your browser settings without losing lobby or wallet functionality.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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